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Posts Tagged ‘returning’

I had the most fun recently at an electronics store recently, and just had to share it.

I admit that I am somewhat nastily opinionated when it comes to electronics stores.

The main reason is that I resent their ‘restocking’ fees. A restocking fee is a charge by a retailer for having to re-shelve an item that you, as the customer, are returning to the store.

Stores have been known to charge anywhere from 1% to 50% of the original cost of the item purchased! Imagine, you purchase a $70 i Pad case (with bluetooth keyboard), because it is not satisfactorily performing for you. The store charges a 20% restocking fee ($14) to put it back on the shelf! That is a dinner out at Subway!

The main reason for electronics stores to charge this restocking fee is packaging. Once a package is ripped and bent, the retailer has a more difficult time to sell that merchandise as ‘new’ – I certainly would choose the computer in the sealed box over the one with the bent corner!

Thankfully, in most situations, if the item was faulty to begin with, most stores will take it back, but do not purchase without first confirming it (perhaps in writing, maybe in triplicate) with the store manager.

So, back to my electronics store experience …

I had a bit of time to burn one evening while picking up groceries and doing errands, and what did I do? Go to a coffee shop and put my feet up with a cup of my favorite hot drink? Slip into a nail salon for an indulgent manicure? Go window shopping in the mall? No, I went on an adventure at the electronics store I detest the most.

I gave myself a challenge: twenty minutes to get into the store, wander around and get out again … without a store employee asking if they could help me!

I was like Tom Cruise in Mission Impossible, or Jason Bourne in Bourne Identity! I was stealthy without being too obvious as to my goal for the night.

I nipped down aisles, and disappeared into a crowd oohing and ahhing over paper shredders. I bent down out of site to the level of store brand headphones. I hid behind a large store sign advertising a phone case with none other than the familiar faces of either Jacob or Edward.

Not once did I have to give rational for my presence in their hallowed aisles, by answering the constant (predictable) question, “may I help you find anything?” Not once did I have to make small talk with a salesperson who was trying to be my momentary ‘friend’ with the hopes of a great big commissioned sale.

And, when the time I had set aside came and went, I walked, proudly, with my head held high, as I walked through those motion sensor operated doors out to my van. I had beaten ‘them’!

And I giggled all the way home.

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